HELP DESK ANALYST
MASSILLON, OH
HELP DESK ANALYST
MASSILLON, OH
Job Description
Daily responsibilities:
- Provide clear, friendly, professional and helpful communication with everyone, establishing clear expectation of what you will do and the timeframe in which things will be done
- Monitor and respond to helpdesk tickets that come in via telephone, email, assignment, or through our remote monitoring and managing service by:
- providing first level troubleshooting for desktops, email, viruses, servers, etc.
- entering and updating tickets in our ticket tracking system
- escalating tickets to next tier or to management as necessary
- ensuring ticket closure
- Monitor and maintain customer backup and disaster recovery solutions by:
- tracking customer backups and ensuring the systems are operational
- entering and updating tickets in our ticket tracking system
- resolving backup issues or escalating to next tier or to management as necessary
- going onsite to customers or to MCTV to resolve issues as directed
- Track and enter time at work: login/out/lunch, into our time management system
- Track and enter all time and work into our ticket tracking system
- Set up desktops and other IT equipment
- Troubleshoot desktops, servers, network printers and other IT equipment
- Train others with your knowledge and get trained by others
- Maintain approved, up-to-date IT certifications
- Maintain accurate documentation
- Provide in-house support
- Other duties as needed
Preferred certifications:
- CompTIA, Microsoft, etc.
Schedule:
- 8:30 - 5 pm
- Monday – Friday on site
- No travel, no on call, no weekends
Job Description
Daily responsibilities:
- Provide clear, friendly, professional and helpful communication with everyone, establishing clear expectation of what you will do and the timeframe in which things will be done
- Monitor and respond to helpdesk tickets that come in via telephone, email, assignment, or through our remote monitoring and managing service by:
- providing first level troubleshooting for desktops, email, viruses, servers, etc.
- entering and updating tickets in our ticket tracking system
- escalating tickets to next tier or to management as necessary
- ensuring ticket closure
- Monitor and maintain customer backup and disaster recovery solutions by:
- tracking customer backups and ensuring the systems are operational
- entering and updating tickets in our ticket tracking system
- resolving backup issues or escalating to next tier or to management as necessary
- going onsite to customers or to MCTV to resolve issues as directed
- Track and enter time at work: login/out/lunch, into our time management system
- Track and enter all time and work into our ticket tracking system
- Set up desktops and other IT equipment
- Troubleshoot desktops, servers, network printers and other IT equipment
- Train others with your knowledge and get trained by others
- Maintain approved, up-to-date IT certifications
- Maintain accurate documentation
- Provide in-house support
- Other duties as needed
Preferred certifications:
- CompTIA, Microsoft, etc.
Schedule:
- 8:30 - 5 pm
- Monday – Friday on site
- No travel, no on call, no weekends
Services List
- Contract & Project Staffing
Contract & Project Staffing
Every business encounters situations when additional human resources are required for a finite period of time. Whether the need is short- or long-term, you need a way to meet this need while keeping costs to a minimum. Contract or project staffing can help make your operation more flexible and cost efficient.
- Temporary to Permanent
When you’re unsure how long an increase in workload will last, but need additional human resources now, we have the solution. Consider utilizing a temporary employee with the option to hire them permanently if you choose. Seifert Associates can help you identify a temporary employee with the skills and experience you require. It’s all about the right fit for your unique situation.
Temporary to Permanent - Permanent Placement
Finding the right fit for a key position in your company is not always easy. Your needs are unique, and you are looking for the person with the right mix of skills, talent, and experience to join your team. Good candidates can be hard to find, because the type of person you are looking for is in high demand and is usually currently employed.
Permanent Placement - For Candidates
For Candidates
With clients throughout the United States, Seifert Associates partners with companies ranging from start–ups to the FORTUNE® 1000, ensuring that you have access to a wide range of job openings.
Many of the best positions are never posted online, and working with a company like Seifert Associates, Inc. ensures that your resume is seen by the right people in the engineering and technology realm. We are technical people ourselves and we understand what it takes to market your skills and strengths. Our knowledge of the job market in your field can work to your benefit. If there is specific training or experience you are lacking in order to secure your target job, we’ll tell you and advise resources to help you move your career forward.
- Included Services
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Seifert Associates can help you manage your human resource needs with a contract or project staffing management plan which includes some or all of the following services:
• Recruiting
• Employment verification
• Workers’ compensation
• Reference checking
• Unemployment
• Insurance
• Drug screening
• Technical testing
• Background checks
- Partners
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Utilizing Seifert Associates, Inc. means that you have a strong advocate that understands the requirements of technical professions. We work with the top job search companies in the industry to make sure candidates have the best opportunity for the right position. Your resume is not just a piece of paper, it is the key to your future. Working with a company like Seifert Associates that looks at you as more than just that piece of paper is rare in today’s market. You are not just a name in a database to us.
Satisfied customers
Your candidates were consistently among the best prepared and strongest candidates we interviewed.
-HR Manager
Manufacturing Company
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Our new hire is doing great & we look forward to working with you to find another great candidate.
-HR Manager
Manufacturing Company
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